Shipping Policy

This Shipping Policy outlines the procedures, timelines, and costs associated with the delivery of goods purchased on the SafariBid Shop platform. By placing an order, you agree to the terms described herein. Our goal is to provide a seamless marketplace experience where products from diverse vendors reach customers efficiently and safely.

SafariBid currently facilitates deliveries across major urban centers in Kenya. Our network is expanding daily to include more remote locations.

• Nairobi & Environs: Full coverage across all estates and commercial zones.
• Regional Hubs: Coverage in Mombasa, Kisumu, Nakuru, and Eldoret.
• Nationwide: We utilize partner logistics for areas outside our primary rider network.

Shipping rates are dynamic and calculated based on several factors to ensure fairness for both customers and riders.

Delivery times begin from the moment the vendor confirms the order and prepares the package.

* Timelines may vary based on weather conditions, traffic, or vendor preparation speed.

SafariBid provides real-time tracking for all local deliveries handled by our verified riders. Once your order is picked up, you will receive a notification with a link to track the rider's progress on a map. For nationwide deliveries via partner couriers, a tracking number will be provided.

Vendors are responsible for ensuring that all items are packaged securely to prevent damage during transit. SafariBid provides guidelines to vendors for fragile items. If you receive an item that appears to have been poorly packaged, please document it immediately.

Every delivery facilitated by a SafariBid verified rider is insured against theft or loss during transit. Our riders undergo a rigorous verification process, including background checks and training, to ensure your packages are in safe hands.

If our rider is unable to reach you at the provided delivery address:

• The rider will attempt to call you up to three times.
• The rider will wait at the location for a maximum of 10 minutes.
• If unsuccessful, the package will be returned to the vendor or a SafariBid holding center.
• A re-delivery fee will be applicable for the second attempt.

In the rare event that your package arrives damaged or items are missing:

1. 1Do not accept the package if the damage is visible upon arrival.
2. 2Take clear photographs of the damage.
3. 3Report the issue to SafariBid Support within 12 hours of delivery.
4. 4Keep all original packaging materials.